Afternoon Receptionist

Tuesday 19th June 2018
Ad Details

Experience up to 2 years

Duties

  • administration and customer service skills
  • IT skills to work with computerised booking and payment systems
  • excellent written and spoken communication skills
  • a friendly and professional telephone manner
  • patience and tact
  • the ability to stay calm under pressure and look after several things at once
  • day-to-day tasks may include:
  • dealing with bookings
  • completing procedures when guests arrive and leave
  • choosing rooms and handing out keys
  • preparing bills and taking payments
  • taking and passing on messages to guests
  • dealing with special requests from guests (like booking theatre tickets or storing valuable items)
  • answering questions
  • dealing with complaints or problems

You’ll usually work as part of a team and you may be responsible for one area like managing telephone reservations or guest departures (chec